Refund policy
RETURNS & REFUNDS
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, and in its original condition. You'll also need your receipt or proof of purchase.
To start a return, contact us at support@agent927.store. Please do not send items back without contacting us first.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order when it arrives. If your item is defective, damaged, misprinted, or you received the wrong item, contact us as soon as possible at support@agent927.store and include your order number and clear photos of the issue.
We'll review the problem and make it right where appropriate.
This incident will be logged.
SIZE OR CHANGE-OF-MIND RETURNS
Because our T-shirts are made to order, please check the size guide carefully before ordering.
If you need to return an unworn item because you ordered the wrong size or changed your mind, contact us within 30 days of delivery. Return shipping costs are the customer's responsibility unless the item arrived damaged, defective, misprinted, or incorrect.
NON-RETURNABLE ITEMS
We cannot accept returns on items that have been worn, washed, altered, or damaged after delivery.
REFUNDS
We'll let you know once we've received and inspected your return and whether the refund has been approved.
If approved, the refund will be issued to your original payment method. Please remember that your bank or card provider may take additional time to process and post the refund.
Original shipping charges are not refundable unless the order arrived damaged, defective, misprinted, or incorrect.
QUESTIONS
For return or refund questions, contact: